Once we become aware of a problem we are aimed to solve it
Some problem solving methodologies start with problem definition or team-building as the first activity or step.
We are assuming that we are already aware of a problem and the complexity of the problem warrants the contribution of personnel from different departments.
To become aware of a problem that is either hidden or ignored we have to take some additional steps that are not usually included in popular problem solving methodologies.
From the religious point of view we see examples of lack of problem awareness in Mathew 7:3 “Why do you look at the speck of sawdust in your brother’s eye and pay no attention to the plank in your own eye?”
From the logical point of view we see examples of lack of awareness in the Johari Window
Notice the squares of blind spots and unconscious information where we are not aware of possible problems.
From the psychological point of view we see lack of awareness in the introverted or extroverted personality of problems related with the outside or inside world respectively.
To become aware of a problem we need to improve our sensitivity as an individual or organization to signals or messages that might take us out of our comfort zone.
Do not shoot the messenger, instead pay attention to independent audits, customer feedback, changes in employee attitude, and be proactive instead of reactive to identify a potential problem or a problem that you were not aware of.
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